At Hemetri, we strive to provide a seamless and efficient delivery experience for our customers. Our delivery policy outlines the key details and guidelines regarding the shipment of orders. Please review the following information:
1. Shipping Methods and Options: We offer various shipping methods to accommodate different customer preferences and requirements. During the checkout process, you will be presented with available shipping options, including standard, expedited, or express delivery. The shipping fees and estimated delivery times will be clearly indicated for each option.
2. Processing Time: Once your order is placed and payment is confirmed, we will begin processing it promptly. Our team will carefully prepare and package your items for shipment. Please note that processing time may vary depending on the specific product, stock availability, and order volume. Any expected delays will be communicated to you in a timely manner.
3. Shipment Tracking: For your convenience, we provide shipment tracking for all orders. Once your order is dispatched, you will receive a confirmation email with a tracking number and instructions on how to track your package. You can monitor the progress of your shipment and estimated delivery date through our website or the designated courier's tracking system.
4. Delivery Address: It is important to provide accurate and complete delivery information when placing your order. Please double-check the shipping address to ensure that it is correct and includes all necessary details such as apartment numbers or business names. We cannot be held responsible for any delays or delivery issues arising from incorrect or incomplete addresses provided by the customer.
5. Delivery Confirmation and Signature: Depending on the shipping method and carrier, a signature may be required upon delivery. If no one is available at the specified address to receive the package, the courier may leave a notification for you to arrange for re-delivery or pick-up at a designated location. Please follow the instructions provided by the courier to ensure successful delivery.
6. International Shipping: We offer international shipping to select countries. Additional customs duties, taxes, and fees may apply depending on the destination country's regulations. Please be aware that the customer is responsible for any applicable customs charges and compliance with local import requirements.
We are committed to ensuring that your order is delivered to you in a timely and secure manner. If you have any questions or require further assistance regarding our delivery policy, please feel free to contact our customer service team. We are here to assist you and make your shopping experience with us as convenient as possible.